Where is your office?

Our Head Office is based in Auckland. We have established a Nationwide network of offices throughout New Zealand and Australia. By using our nationwide network, we are able to offer our extensive range of services under one umbrella.
View our services.

How much does it cost?

Ideally our services should cost nothing through simple incorporation of "Abuser Pays" principles as contracted in your Terms of Trade. However as with any Legal/Accountancy services, disbursements cost will be charged during the collection process or deducted from the collection of the debt.

Are there any upfront fees or sign up charges?

No.

What is the success rate of collecting debts?

NZCML have a proven track record of collecting debt. There are a factors that will help or hinder the process We are only as good as your information supplied to us so the more information supplied the better the result. Our advice is to, act early and involve NZCML to increase your chances of collecting up to and sometimes over 100% of your debt.

What makes you different from the competition?

You dictate our actions; see our About Us - we are Results driven and Mediators first and foremost! We listen to both sides of any debt to establish validity and ultimately ensure a result. Operating Nationally & Internationally through a network of offices/agents our arm extends to areas to achieve success.

Do I have to sign a contract?

Yes, all clients are required to complete our online Authority to Act form, which provides a legal authority to act on behalf.

What information do you need for me to instruct you to collect an invoice?

We encourage our clients to supply as much of the following as possible: Full trading name of the company or partners and address details, telephone and fax numbers of the debtor, amount outstanding, copy invoices, statements, email, vehicle registration, websites, bounced Cheques and any other relevant correspondence you have received.

Is there a limit on the dollar amount placed for collection?

There is no limit to the lowest dollar amount we will collect. Whether it is as low as $100.00 we offer the same service. A debt is a debt and you have a right to be paid!

How will I know what is going on with my file?

All debts loaded in our system are given a unique WIP (Work-In-Progress) number which is advised to you in a system generated email. Once you are a client of NZCML you will be invited to load, monitor and report on debts in your own secure client login area; this provides you with live reporting of all activity on your file.

How long will it take?

We could be paid on the account immediately or it may take a number of weeks. The money we have collected would be paid across to you on clearance less our disbursement fees. We guarantee to report to you within 14 days of the date of lodgment.

How can we place accounts for collection?

Once a client, you can submit debts online, e-mail info@nzcml.co.nz , phone us on our freephone 0800 269 265, fax accounts to us at 0800 269 275 or call in to one of our branch offices nationwide.

What are Statutes of Limitations (Limitation Act 1950)?

A statute in a common law legal system that sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. In New Zealand the Act specifies that any debts older than six years cannot be enforced in Court. The 'clock' can however be stopped (suspended) or even restarted (interruption) by certain legal events.

My lawyer said it will cost too much to collect the debt and my accountant suggested we write it off - is that true?

Horses for Courses! We collect for numerous legal & accountancy practices for both their internal debts and on behalf of their clients. Regrettably the legal fraternity are adept at securing Judgment but when it comes to collection, litigation is not always appropriate. If your debt is bona fide you reserve the right to be paid!

This is good/preferential customer and I don't want to upset them?

We find a WIN:WIN. Oftentimes you are not paid because your customer is also waiting on payment from their clients; we work laterally to ensure that if we can be of assistance to your customer in recoveries all parties win.

What if the company is in Receivership/Liquidation, can you help?

If the debt was incurred by a Company without a Personal Guarantee then NO. NZCML can provide complete Credit Control policies i.e. Term & Conditions, Credit Application and Personal Guarantee's etc to future proof your business. This allows you to mange better your business and to know who you are dealing with.

I don't have Terms of Trade - does that matter?

This is one of the most important documents you need in place to avoid disputes but as part of a sound Credit Control Policy. Without it you could be breaching the Fair Trading Act by attempting to collect costs from you debtor in which case you will be responsible for our recovery fees and/or costs as a deductible charge from your debt. We can draft and mould both Terms and Policies around the way you work, drawing on your uniqueness and your industry standards/compliancy. Be wary of generic terms of trade.

What do you actually do?

We are not traditional debt collectors. Normally debt recovery actions consist of phone calls and posting letters. NZCML are not Debt collectors, we are Mediators. We work with you and your debtor to resolve outstanding accounts. We also offer invaluable insight into the future integrity of your business by maximizing the services of loss prevention, debt collection, tracing and investigations. We can also recover debt you may have written off.

When do I have to pay you?

If you have the correct Terms & Conditions in place your debtor should be responsible for the costs on which basis we return you 100% of the debt. Should the debtor enter into an arrangement or pay you after lodgment of any instruction you may be responsible for the fees or commission due to NZCML.

What happens now?

Once we receive the Authority to Act from you, we begin the process as outlined. The debt is now NZCML's and all communication will cease between you and your debtor. The debt now is NZCML responsibility and if the Debtor tries to communicate with you we encourage our clients to refer them back to NZCML. Payments are made to NZCML trust account and a Cheque or online transfer is made once we receive payment.